Policies

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Staffed Events

• Beverage station with appropriate drinkware for events with 100+ guests.
• 50-person minimum on all staffed orders.
• Entrees and side dishes cannot be split.
• Complete setup of food, including chafing dishes and heating elements.
• Appropriate serving utensils.
• Heavy-duty disposable Reflection silver plasticware ribbon wrapped in a dinner napkin.
• Heavy-duty plastic plates.
• Cloth linens for food station table(s).
• Appropriate table decorations for the food station(s) or table(s) based on event theme and package selection.
• Complete breakdown and cleanup of food areas/kitchen per event venue policies and procedures at the end of the function.
• 20% gratuity will be added to the overall total for all staffed events.

Service Staff

• Extra service staff may be supplemented at a rate of $24.00 per hour per staff member

Drop-Off Events

• Entrees and side dishes cannot be split.
• 15-person minimum on all drop-off orders Monday-Friday, 35-person minimum on weekends.
• Complete setup of food, including chafing dishes and heating elements if ordered.
• Appropriate serving utensils.
• Heavy-duty disposable plasticware or plasticware packet, depending on event arrangement.
• Heavy-duty plastic, standard plastic, paper, or Styrofoam plates, depending on event arrangment.
• Appropriate drinkware for hot or cold beverages, depending on event arrangment.
• Service and delivery fee of 18%

Delivery (additional charges)

• Before 6AM or after 5PM Monday - Friday (excluding holidays)
• Holidays
• Weekends
• Outside of the Kansas City Metropolitain Area

Payment terms

• Events require a deposit of $300 to save the date.
• For events with an estimated total over $600, 50% of the final estimated balance is due 30 days before the event, along with finalized menu choices if not already decided.
• Full balance is due 5 business days before the event.
• Accepted payments: cash, check, credit card, PayPal, and Venmo.

Cancellation policy

• Deposits are non-refundable. If the order needs to be rescheduled, we will gladly transfer your deposit to the new date.
• Orders cancelled less than 30 days before the event will result in a 50% charge to the client.
• Cancellations made within 5 business days of the event will result in a 100% charge to the client.

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